Policy Procedures
Warranty Calls:
Warranty calls are not subject to a service call fee when they are being done in Salt Lake County. Anyone who resides outside of Salt Lake County should refer to their contract for the amount due to service technition after the tub has been serviced.
Payment:
Payment is due at time of hottub service unless otherwise authorized.
If authorized payment must be made within 15 days from date of hot tub service. On the 16th day late fees will be added every 15 days until payment is received to the accounting department.
If you do not contact us within 5 days with a bill dispute and payment in not received within the terms outlined above, your file will be sent to collections.
The customer is responsible for any and all court costs, collection fees, and attorney fees. There is a $29.00 Return Check Fee.
Cancellation:
Please call DeVo Hot Tubs, LLC 24 hours prior to appointment for cancellation.
If the technician arrives at your home and can not perform the work requested there will be a $70.00 trip charge.
The technician must have full access to the hot tub, electrical power, and water supply.
Weather Conditions:
Due to the fact that the technician has to handle electricity, sealants and other various items weather plays an important part in the repair of your hot tub. Please be patient.
For rain cancellations our policy is to attempt to reschedule you within 7-14 business days of the original appointment.
During the cold winter months it is your responsibility to keep the spa from freezing. DeVo Hot Tubs, LLC is not responsible if the pipes or spa freeze and create leaks.
Parts & Repairs:
All parts are to be paid for in full prior to ordering or approving a repair. No Exceptions. Parts have a manufactures warranty. Customer is responsible for labor charge to remove and install warranty parts.
Appointments:
If parts are being ordered an appointment will not be set until all parts have arrived in the office and checked for accuracy. No Exceptions. This also applies to any repairs that the parts have been sent out to be done by the manufacturer or other authorized repair company.
Outside Repairs:
If your equipment is sent out for repair please allow 4-6 weeks for DeVo Hot Tubs, LLC to call you with an estimate for the repair. Once DeVo Hot Tubs, LLC receives payment from you the equipment will be repaired and sent back to us. You will be contacted for an appointment once DeVo Hot Tubs, LLC has received the part. No Exceptions.
Leak Repair:
Be aware that leak repairs are time consuming. DeVo Hot Tubs, LLC policy is to repair the first leak that is found. After that leak is repaired it is not uncommon for other leaks to appear. DeVo Hot Tubs, LLC reserves the right to set a new appointment to repair the next leak. This may go on for an extended period of time. There is a 30-day warranty on leak repairs.
Customer Responsibility:
It is your responsibility to contact DeVo Hot Tubs, LLC within 5 days of any problems. This includes parts not functioning properly and leaks. After the 5th day you will be charged for a new diagnostic. Also if the technician finds that the problem is not work DeVo Hot Tubs, LLC did there will also be a new diagnostic fee.
During the cold winter months it is your responsibility to keep the spa from freezing. DeVo Hot Tubs, LLC is not responsible if the pipes or spa freeze and create leaks. Defective or Damaged Parts:
If the merchandise is damaged during shipping please notify DeVo Hot Tubs, LLC immediately. Retain all shipping packaging for UPS inspection. If the merchandise is defective please call the office to check the status of any warranty issues and receive an RGA# for the return.
The customer is responsible for all shipping and handling fees to return defective merchandise. DeVo Hot Tubs, LLC will ship the replacement parts at no additional shipping and handling cost to the customer.